1. We offer a 30-day return policy from the date your order is delivered.
2. To qualify for a return, all items must:
Be unused.
Be in their original condition.
Include original packaging and accessories where applicable.
Show no signs of misuse or damage caused by the customer.
3. Before returning any item, customers must contact our customer support to obtain return instructions.
4. Return Address:
453 W RAND RD
MOUNT PROSPECT, IL 60056
5. Customers are responsible for return shipping costs when:
Ordering the wrong curtain product.
Selecting the wrong size.
No longer wanting the item.
Providing an incorrect shipping address.
Returning an item without any quality-related issue.
Returning an item due to personal preference.
6. We will cover the return shipping cost if:
The wrong item was shipped.
The item arrives damaged.
The item is defective.
The item has a manufacturing defect.
The product does not match the item ordered due to our error.
7. For curtains and window covering products, returned items should be unused, unwashed, unaltered, and in their original condition. Customers should ensure that the product has not been cut, modified, installed, or otherwise altered before requesting a return.
8. Once the returned item is received and inspected, approved refunds will be processed within approximately 3 business days.
9. Refunds will be issued to the original payment method used for the purchase. The time required for the funds to appear may vary depending on your financial institution.
10. Original shipping charges are non-refundable unless the return is due to our error or a defective or damaged item.
11. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.