1. How do I place an order?
Browse our website, select the curtains or window covering products you would like to purchase, add your desired products to the shopping cart, and complete checkout using one of our accepted payment methods.
2. What products do you sell?
Sartil.com specializes in curtains and window covering products designed to provide privacy, light control, comfort, and decorative appeal for residential spaces.
3. What payment methods do you accept?
We accept VISA, MasterCard, AMERICAN EXPRESS, and DISCOVER.
4. Can I cancel my order?
Orders may be canceled before shipment. Once shipped, orders are subject to our Return and Refund Policy.
5. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully verified.
6. How long does delivery take?
Delivery usually takes 3–7 business days after shipment.
7. Do you ship outside the United States?
No. We currently ship only within the United States.
8. How do I request a return?
Please contact our customer support before returning any curtain or other item so we can provide return instructions.
9. When will I receive my refund?
Approved refunds are typically processed within approximately 3 business days after the returned item has been received and inspected.
10. What should I do if my curtain arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the issue so we can review the situation and provide appropriate assistance.
11. What should I check before ordering curtains?
Customers should review the product dimensions, available specifications, colors, materials, and other product information before completing an order to help ensure the selected product meets their needs.
12. How can I contact customer support?
Email:
colleenrubin@sartil.com
Phone:
(464) 777-0561